Afterpay FAQ

Afterpay FAQ

creation skin llc; afterpay faq 
updated august 19,2020

Afterpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every two weeks without interest. 

Just shop and check out as usual. At checkout, choose afterpay as your payment method. You will be directed to the afterpay website to register and provide payment details (Visa or Mastercard). If you’ve used afterpay before, just log in to your afterpay account. Then complete your order; it’s that easy!

Please note, all items in your shopping bag must be eligible for afterpay, and the bag value must be between $35 and $1,000.

Afterpay can only be used on purchases made on the website. 

Afterpay is only available to customers with a US billing address. Customers with international billing addresses will not be able to create an afterpay account. 

All afterpay customers are required to make their first payment at the time of purchase. The remaining three payments are deducted automatically every 2 weeks in equal installments from your selected payment method. If you would like to make additional unscheduled payments before they are due, you may log in to afterpay to make your payments early. Afterpay will then adjust the amount owed accordingly. 

You can log in to your afterpay account anytime to view your payment schedule or make a payment before the next due date. 

If funds are not available at the time the automatic payment is due, you will be charged a $8 late payment fee by Afterpay. An additional $8 fee will be charged if the missed payment is not made within 7 days. Late fees will not exceed 25% of the total order. 

Please see Afterpay Payment Purchase Agreement here.

Afterpay orders are delivered within our standard shipping timeframe like any order from 

Visit our Store Policies page for more shipping information. 

Yes, your bag value must be between $35 and $1,000 to use afterpay on

Although we take a number of forms of payment, you are currently unable to split the payment of your bag between afterpay and another payment type in a single transaction.

Afterpay is not available on purchases of online gift cards (not yet offered but coming soon). If your order contains gift cards and eligible products, you will need to purchase your gift cards separately.

Afterpay returns follow our standard return process. Visit our Store Policies page for more information on our return process. 

Please note, refunds for afterpay will be refunded from Creation Skin to afterpay. We cannot provide an exchange or cash refund. As soon as the refund is processed it will drop into your afterpay online account. Have more questions about afterpay returns? Go to

Visit the afterpay website here for a comprehensive list of FAQs and check out afterpay’s Privacy Policy.

If you have any questions about your afterpay account, please contact the afterpay toll-free customer support line at 855-289-6014 or use the contact form found here.

  • Your payment schedule will be provided to you. If you fail to make a payment on time, you will be charged a late fee of $8 with an additional $8 fee added after 7 days if payment is still unpaid. 
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