Terms & Conditions

Returns / Refund

creationskin.com will accept returns on unused and unopened products for a refund, exchange or store credit within 30 days of receipt, less cost of shipping. Please note that we are not responsible for the return shipping cost. If you have known allergies and/or skin conditions that you may be concerned about, please email us to hello@creationskin.com prior to your order. 

If you received orders with incorrect items or damaged items, please email us within 7 days of receipt for an exchange. Photos of damaged shipping may be requested for an authorization process.  

We cannot accept any returns or exchanges without prior email notification. Please contact us at hello@creationskin.com for any questions.

Shipping

We offer free domestic shipping (continental USA)  on all orders. Orders are shipped via USPS. For International orders to Canada it is $25 flat rate, all other countries we offer shipping to is $35 flat rate and via USPS International Priority Mail. 

Orders are processed during normal business hours. Please allow 48 – 72 hours for processing during business days.

Please note that Creation Skin Sanctuary is not responsible for lost or stolen packages once they have been marked as “Delivered” by the carrier. In the unlikely event that the product is damaged during carriage, please contact us at hello@creationskin.com with a photo of shipping.

Promotions

Unless otherwise indicated, one discount code can be applied per transaction. Promotions are only applicable for dates indicated and while supplies last. We reserve the right to rescind a promotion at any time.